Two Week Money Back Guarantee

If for any reason you change your mind about your purchase within 14 days of receiving the goods, you can return the product, in its original condition, for a full and complete refund.

However, please note that due to the nature of the products, and the health and safety implications caused by them being used and/or fitted, they must be returned unopened.

Goods which have been opened will only be refunded if they prove to be faulty, or damaged.

Terms

In addition a warranty is supplied on most of the systems and products. This warranty is limited to faults which occur through normal operational usage of the products. We will not be liable for any consequential damage caused by the products failing, or being installed incorrectly.

Please note that your contract and warranty exist with the manufacturer. While we will be happy to put you in contact with them we will not be able to influence their decisions in relation to you.

For reverse osmosis units that are returned we reserve the right to charge a restocking fee of 15% of the price. This will not necessarily be enforced. It is simply to prevent flippant returns - which we have found tend to happen occasionally with that product for some reason known only to people with overpriced houses in unpleasantly fashionable areas, and their maker.

All goods are sent via insured delivery.

The manufacturers will usually replace any product which is damaged in transit immediately and deal with the courier firm to seek compensation themselves.

Some of the water filters may be different to the photos shown here. This is highly unlikely and would only be due to the constant technical improvements being developed by the manufacturers.

The prices and other information contained in this website may be subject to change without notice.