Two
Week Money Back Guarantee
If
for any reason you change your mind about your
purchase within 14 days of receiving the goods,
you can return the product, in its original condition,
for a full and complete refund.
However,
please note that due to the nature of the products,
and the health and safety implications caused
by them being used and/or fitted, they must be
returned unopened.
Goods
which have been opened will only be refunded if
they prove to be faulty, or damaged.
Terms
In
addition a warranty is supplied on most
of the systems and products. This warranty is
limited to faults which occur through normal operational
usage of the products. We will not be liable for
any consequential damage caused by the products
failing, or being installed incorrectly.
Please
note that your contract and warranty exist with
the manufacturer. While we will be happy to put
you in contact with them we will not be able to
influence their decisions in relation to you.
For
reverse osmosis units that are
returned we reserve the right to charge a restocking
fee of 15% of the price. This will not necessarily
be enforced. It is simply to prevent flippant
returns - which we have found tend to happen occasionally
with that product for some reason known only to
people with overpriced houses in unpleasantly
fashionable areas, and their maker.
All
goods are sent via insured delivery.
The
manufacturers will usually replace any product
which is damaged in transit immediately and deal
with the courier firm to seek compensation themselves.
Some
of the water filters may be different to the photos
shown here. This is highly unlikely and would
only be due to the constant technical improvements
being developed by the manufacturers.
The
prices and other information contained in this
website may be subject to change without notice.