Your
NINETY DAY Money Back Guarantee
If
for any reason
you change your mind about your purchase
within 90 days of receiving the goods, you
can return your product for a full
and complete refund.
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How
to Return Your Items
Before
returning your item you may want to call or email
us to tell us about the problem.
Please
note this is not so we can quibble with you in
any way. Life's too short. We guarantee
that if you are not 100% happy we will refund
you.
The
reason for contacting us is simply because very
often the issue is one that can be remedied easily.
For
example it is very common for a problem to be
solved with a simple tube size adapter. (We would
normally send you this for free).
Calling
us might save you the time and effort
of having to look further afield for a new filter.
Otherwise
to claim your refund or exchange simply return
the item to us with an explanation note clearly
stating your name and address.
You
may choose to use a proof
of postage service
like recorded delivery in case the goods go missing.
We reserve the right not to refund if we do not
receive the goods. But in the rare cases that
things go missing we usually refund you anyway.
In our experience 99% of people are honest.
Where
to return the item
Our
address is below. However
first; please note the following:
If
you are returning a Reverse
Osmosis unit or a Whole
of house unit you must contact us
before hand as these must
not be sent to us direct but should
go back to the manufacturers - who sent them to
you.
Simply
contact us and we'll give you the relevant address.
Please
note that both these items must be returned in
re sellable condition or the manufacturers will
refuse them. For example whole of house filter
refunds may be refused if the casing has been
badly damaged and cannot be used again. (However
this will be difficult to achieve as it is made
of metal ! )
UK
Water Filters Ltd
The Yard
87 Park Hall Rd
London
SE21
8ES
Telephone
0800 009 6611
mail@uk-water-filters.co.uk
0800 009 6611
