NINETY DAY Money Back Guarantee

If for any reason you change your mind about your purchase within 90 days of receiving the goods, you can return the product, in its original condition, for a full and complete refund.

However, please note that due to the nature of the products, and the health and safety implications caused by them being used and/or fitted, they must be returned unused.

The above condition does not apply to the whole house water filters or when you buy a new undersink water filter housing unit to replace another make of water filter

Other goods which have been used in any way will only be refunded if they prove to be faulty, or damaged.

Whole of house filter refunds may be refused if the casing has been badly damaged and cannot be used again. Please note this will be difficult to achieve as it is made of metal !

To claim your refund or exchange simply return the item to us with an explanation note stating your name and address clearly.

Please send using a proof of postage service like recorded or special delivery in case the goods go missing. We reserve the right not to refund if we do not receive the goods

Terms

In addition a warranty is supplied on most of the systems and products. This warranty is limited to faults which occur through normal operational usage of the products. We will not be liable for any consequential damage caused by the products failing, or being installed incorrectly.

Please note that your contract and warranty exist with the manufacturer. While we will be happy to put you in contact with them we will not be able to influence their decisions in relation to you.

In some instances we reserve the right to charge for our postage costs and / or a restocking fee of up to 15% of the purchase price. This will not necessarily be enforced. It is simply to prevent flippant returns ie goods purchased and returned for no particular reason.

However, if the product you bought was the wrong type or there was some other misunderstanding please rest assured that this will not be applied.

When returning an item for a refund or exchange you are advised to use a postal service that gives you proof of postage in case the item goes missing in the post.

All goods are sent via insured delivery.

The manufacturers will usually replace any product which is damaged in transit immediately and deal with the courier firm to seek compensation themselves.

Some of the water filter products may be different to the photos shown here. This is highly unlikely and would only be due to the constant technical improvements being developed by the manufacturers.

The prices and other information contained in this website may be subject to change without notice.