Returning Your Water Filters
If you would like to return your filter it's absolutely no problem at all.
Here's what to do.
1) Where to send it:
Please send it to:
62 Tritton Rd
2) What to tell us
Please include a note with your NAME and POSTCODE printed clearly.
3) When will you get your refund?
We will refund you for your water filter plus any postage costs* within a week or so of return (refunds are usually done on Fridays).
Please note that before returning your item you may want to let us know about any technical issues. We can often solve these easily - it might save you time and effort.
*Please note as per our Terms and Conditions we reserve our right to refuse to pay for the postage return of some "special items" eg high value ones or from outside UK or those few which are sent direct from another supplier.
Read more about what if there's a problem
No vistors allowed
Unfortunately owing to strict insurance terms we are not allowed to receive any visitors at our premises.
This includes anyone returning an order and/or who wants to talk with us face-to-face or over the door way intercom.
We will not be held liable for any claims resulting from vistors without appointments that have been confirmed in writing.
Any goods left at the main address without prior arrangement confirmed in writing will be left at your own risk.
Please rest assured that we are real people who are responsive and available on the phone and by email. However in these days of "no win no fee" claims our insurance company insists on these terms.
Thank you for your understanding.