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What if There's a Problem

Any Problem? No Problem.

If you have any type of problem or concern with your purchase we are here to help.

We are not here today gone tomorrow merchants. A quick look at our Customer Feedback and our Money Back Guarantee should help reassure you that we are an honest firm who will give you a first class, long term service.

If there is any problem at all with your order or anything else you would like help with please call our help line on 0800 009 6611 at any time during UK office hours ie 9 am to 6 pm

Or contact us for a rapid response.

Our policy is always to get back to you within one working day at most


Unhappy with our Service?

The Retail Ombudsman

We are Members of The Retail Ombudsman. You can take any complaint you have with us to them. They are a totally independent and provide Alternative Dispute Resolution services for consumers.

As members of the organisation, we are bound by their code of practice.

More information on this and their contact details here