What if There's a Problem
Any Problem? No Problem.
If you have any type of problem or concern with your
purchase we are here to help.
We are not here today gone tomorrow merchants. A quick
look at our Customer Feedback and our Money Back Guarantee
should help reassure you that we are an honest firm who will
give you a first class, long term service.
If there is any problem at all with your order or anything
else you would like help with please call our help line
on 0800 009 6611 at any time during UK office
hours ie 9 am to 6 pm
Or contact us for a rapid response.
Our policy is always to get back to you
within one working day at most
Unhappy with our Service?
We are Members of The Retail Ombudsman. You can
take any complaint you have with us to them. They are a
totally independent and provide Alternative Dispute Resolution
services for consumers.
As members of the organisation, we are bound by their
code of practice.
More information on this and their contact details here