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Returning Your Water Filters

If you would like to return your filter it's absolutely no problem at all.
Here's what to do.

1) Where to send it:
Please send it to :

UKWF Returns
Unit D120
London SE21 8DE

2) What to tell us
Please include a note with your NAME and POSTCODE printed clearly.

3) Free Postage Back !
Don't forget that we will pay for your return postage costs (for items coming from the UK*). If you would like to take us up on this please mention the cost in your note or send us an email.

We will refund your card or paypal - however you paid us.

4) When will you get your refund?
We will refund you for your water filter plus any postage costs within a week or so of return (refunds are usually done on Fridays).

Please note that before returning your item you may want to let us know about any technical issues. We can often solve these easily - it might save you time and effort.

Please note as per our Terms and Conditions we reserve
our right to refuse to pay for the postage return of some "special items" eg high value ones or those few which are sent direct from another supplier.