Returning Your Water Filters
If you would like to return your filter it's absolutely no problem at all.
Here's what to do.
1) Where to send it:
Please send it to :
London SE21 8DE
2) What to tell us
NAME and POSTCODE printed clearly.
3) Free Postage Back !
Don't forget that we will pay for your return postage costs
(for items coming from the UK*). If you would like to
take us up on this please mention the cost in your
note or send us an email.
We will refund your card or paypal - however you paid us.
4) When will you get your refund?
any postage costs within a week or so
of return (refunds are usually done on Fridays).
Please note that before returning your item
you may want to let us know about any technical
*Please note as per our Terms and Conditions we reserve
those few which are sent direct from another supplier.