Returning Your Water Filters
If you would like to return your filter it's absolutely no problem at all.
Here's what to do.
1) Where to send it:
Please send it to :
London SE21 8DE
Please include a note with your NAME and POSTCODE printed clearly.
3) Free Postage Back* !
Use our prepaid returns label to send your item back for free (for items coming from the UK*). Click here to print the returns label.
*Please note, any items valued over £100 cannot be sent back using this returns label as they are not covered. You will need to send these by recorded post and keep your proof of postage. Please contact us if you need any help with sending larger items back.
4) When will you get your refund?
We will refund you for your water filter plus any postage costs within a week or so of return (refunds are usually done on Fridays).
Please note that before returning your item you may want to let us know about any technical issues. We can often solve these easily - it might save you time and effort.
*Please note as per our Terms and Conditions we reserve our right to refuse to pay for the postage return of some "special items" eg high value ones or those few which are sent direct from another supplier.