Terms and Conditions
A 3 Year warranty is supplied on our systems and products.
This warranty is limited to faults which occur through normal use of the products.
Please note that with some larger products your warranty is direct with the manufacturers. While we will make every effort to facilitate solutions to any problems, ultimately we will be subject to the manufacturers' decisions. (Larger products mean units like some of the whole of house filters, softeners and ultra violet units).
We will not be liable for any resulting damage caused by any of the products being installed incorrectly or otherwise failing.
Find out the location of your water mains stop cock prior to any installation in the - highly unlikely - event of a flood.
Failures are extremely rare. But as with any device they can happen.
We recommend you install anti-leak alert devices. These will shut down your water supply in the (very unlikely) event of a leak. We supply some here at cost price
Please note that flooding can occur for various reasons including sudden surges in your water pressure. We recommend you consult your local water supplier about the likelihood of these in your area.
Consider installing a pressure reducing valve. They are cheap and highly effective. (Even if you dont have a water filter, it's a good idea to have these in your property).
We will not be liable for any delays in delivery, or any resulting losses incurred. So make sure that if you book any tradesmen the goods have already arrived.
Paying for Plumbers or other tradesmen. Please note that unless you have prior written agreement from us we will not pay for any costs incurred by your calling out tradesmen or any other professionals.
In the event of goods being damaged in transit we will normally replace them. However, particularly for the higher value items, we might insist the product(s) are returned to us - using a proof of delivery service - for prior examination.
Our support: In the event of any problems / issues we will do our best to provide timely support by phone and email.
But you must cooperate with our requests to identify the cause of the problem and treat our staff with reasonable respect or we reserve the right to refuse further support or do other nice things like pay for the return of the items.
Some of the water filters delivered may be different to the photos and images shown. And in some cases, for example for larger products, they might arrive unassembled. However, in this unlikely event, they will have the same performance specifications.
The prices and other information contained in this website may be subject to change without notice. If you have already paid an incorrect price we reserve the right to refund you and not send the goods.
Returning Your Order
We offer a 90 day Money Back Guarantee on most items. More details here
Please note that large / high value items - defined as those costing more than £100 - must be returned in their original condition or at least in a reasonable / re-sellable condition.
Due to the health and safety implications and hygenic nature of these water filter products they must be returned unopened. (This does not apply to Reverse Osmosis units or Whole of house units unless you are a business - See Money Back Guarantee).
Large / high value items which have been opened will only be refunded if they prove to be faulty, or damaged.
Unfortunately owing to strict insurance terms we are not allowed to receive any visitors at our premises.
This includes anyone returning an order and/or who wants to talk with us face-to-face or over the door way intercom.
We will not be held liable for any claims resulting from vistors without appointments that have been confirmed in writing.
Any goods left at the main address without prior arrangement confirmed in writing will be left at your own risk.
Paying for Your Returns
Please note we will only pay for return postage cost for items coming from the UK.
Plus we reserve our right to refuse to pay for the return of large items such as whole of house filters.
This would be unusual but is to protect us from flippant purchases of these significant and expensive items - which serious buyers will normally buy only after due consideration.
Note that some of these large items should not be returned directly to us. You will need to call us for the return address.
In some instances where a refund is requested we reserve the right to charge for our postage costs and / or a restocking fee of up to 15% of the purchase price.
This will not necessarily be enforced. It is simply to protect us from flippant returns ie goods purchased and returned for no particular reason. However we will only charge this in exceptional circumstances. So please don't be rude to our staff or dishonest and you should be OK.
Our water filters are not for re-sale without prior written agreement.
If you leave a review you hereby permit us to possibly use it on other sections of our or other websites - but you can ask us to remove it.
Please note: Any information given serves as a guide only and is not professional advice.
You must consult a qualified professional, be it a medical person for advice about your health or a qualified tradesman for detailed advice about your plumbing.
Unhappy with our Service?
Alternative Dispute Resolution with The Retail Ombudsman
This is a UK Government initiative, which specialises in providing Alternative Dispute Resolution services for consumers and retailers.
As members of the organisation, we are bound by their code of practice.
Please contact The Retail Ombudsman with full details of the problem.
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