Terms and Conditions

 

Warranty

A warranty is supplied on most of the systems and products.

This warranty is limited to faults which occur through normal use of the products.

Our Liability

We will not be liable for any resulting damage caused by any of the products being installed incorrectly or otherwise failing.

Find out the location of your water mains stop cock prior to any installation in the - highly unlikely - event of a flood.

Our undersink filters and reverse osmosis units are supplied by British companies that quality control check each one before delivery. Accordingly failures are extremely rare. But as with any device they can happen.

(Beware of cheap imports that come from the Far East straight to your home without testing !)

We recommend you install anti-leak alert devices. These will shut down your water supply in the event of a flood.

Please note that flooding can occur for various reasons including sudden surges in your water pressure. We recommend you consult your local water supplier about the likelihood of these in your area.

Any performance indicators for our filters are based on usage for UK Mainland water. Other countries may vary, particularly with regard to scale problems

We will not be liable for any delays in delivery, or any resulting losses incurred. So make sure that if you book any tradesmen the goods have already arrived.

In the event of goods being damaged in transit we will normally replace them. However, particularly for the higher value items, we might insist the product(s) are returned to us - using a proof of delivery service - for prior examination.

Some of the water filters delivered may be different to the photos shown. However, in this unlikely event, they will have the same performance specifications.

The prices and other information contained in this website may be subject to change without notice. If you have already paid an incorrect price we reserve the right to refund you and not send the goods.
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UK Delivery Charges quoted might be for the mainland UK only. If there are extra costs we will inform you. Please contact us for further information.

Overseas orders delivery times depend on local postal services. For rates please see the order forms for each product (ie follow the "Buy Now" links)

In some instances where a refund is requested we reserve the right to charge for our postage costs and / or a restocking fee of up to 15% of the purchase price.

This will not necessarily be enforced. It is simply to protect us from flippant returns ie goods purchased and returned for no particular reason. However we will only charge this in exceptional circumstances. So please don't be rude to our staff or dishonest and you should be OK.

Any information given serves as a guide only and is not professional advice. You must consult a qualified professional, be it a medical person for advice about your health or a qualified tradesman for detailed advice about your plumbing.