Terms
and Conditions
If
you change your mind about your purchase
within NINETY DAYS of receiving
the goods, you can return the product, in its
original condition, for a refund. However the
product(s) must be returned unused. Goods which
have been used will only be refunded if they prove
to be faulty, or damaged.
The
above condition does not apply to the whole
house water filters or when you buy a new
undersink water filter housing unit to replace
another make of water filter
Warranty
A
warranty is supplied on most of the systems
and products.
This
warranty is limited to faults which occur
through normal use of the products.
Our
Liability
We
will not be liable for any resulting damage
caused by any of the products being installed
incorrectly or otherwise failing.
Find
out the location of your water mains stop cock
prior to any installation in the - highly unlikely
- event of a flood.
Our
undersink filters and reverse osmosis units are
supplied by British companies that quality control
check each one before delivery. Accordingly failures
are extremely rare. But as with any device they
can happen.
(Beware
of cheap imports that come from the Far East straight
to your home without testing !)
We
recommend you install anti-leak alert devices.
These will shut down your water supply in the
event of a flood.
Please
note that flooding can occur for various reasons
including sudden surges in your water pressure.
We recommend you consult your local water supplier
about the likelihood of these in your area.
We
will not be liable for any delays in delivery,
or any resulting losses incurred. So make sure
that if you book any tradesmen the goods have
already arrived.
In
the event of goods being damaged in transit we
will normally replace them. However, particularly
for the higher value items, we might insist the
product(s) are returned to us - using a proof
of delivery service - for prior examination.
Some
of the water filters delivered may be
different to the photos shown. However,
in this unlikely event, they will have the same
performance specifications.
The
prices and other information contained in this
website may be subject to change without
notice. If you have already paid an incorrect
price we reserve the right to refund you and not
send the goods.
.
UK Delivery Charges quoted might be for the mainland
UK only. If there are extra costs we
will inform you. Please
contact
us for further
information.
Overseas
orders delivery times depend on local
postal services. For rates please see the order
forms for each product (ie follow the "Buy
Now" links)
In
some instances where a refund is requested we
reserve the right to charge for our postage costs
and / or a restocking fee of up to 15% of the
purchase price.
This
will not necessarily be enforced. It is simply
to protect us from flippant returns ie goods purchased
and returned for no particular reason. However
we will only charge this in exceptional circumstances.
So please don't be rude to our staff or dishonest
and you should be OK.
Any
information given serves as a guide only and is
not professional advice. You must consult a qualified
professional, be it a medical person for advice
about your health or a qualified tradesman for
detailed advice about your plumbing.
