Adapter Selection Pack
Help Finding Your Correct Water Filter Connection
If you’re looking for a specific adapter - for example to repair a broken part etc - we have learned from long experience that it is very difficult to sort out the right adapter size over the phone.
We used to spend several hours a week talking to customers about what they *might* need. But all too often what we agreed to send out turned out to be the wrong part - sometimes more than once!
We don't want to waste your time with getting things wrong, so we no longer engage in any back and forth on the phone.
The quickest way for you to get what you need is to do one of the following:
First: Check the Guide to Identifying your adapter
Option: Get an Adapter Selection Pack
If you're not sure about what you need This comprises all of the most common adapters needed for water filters It’s almost 100% certain that what you need will be in this pack.
You simply pick out the ones you need, make sure they fit, and send the rest back.
How it Works
You pay a deposit of £25. (Please note that the value of the adapters we send you is much higher than this).
We send you the Adapter Selection Pack which comprises all of the most common adapters needed for water filters.
It’s very likely that what you need will be in this pack.
Once you've got the pack you pick out the one(s) you want and send back the rest.
Once we've got this back we refund your deposit less:
- Less £5 for our post and handling costs.
- And less the payment for any adapters you’ve kept (you can see the prices on the website.)
(If you return all the adapters - provided they haven't been damaged - you will get all your deposit back less the £5 for our post and handling costs..
Please Note: when you send back the unwanted adapters make sure to add a note with your name and postcode. And send by recorded delivery in case they go missing. If we don't get them back we won't refund you.
(Please note we do NOT pay for the return postage)
Get your Adapter Selection Pack Here
FAQs
Q: Can I get fewer adapters and pay a smaller deposit?
A: If you know the adapters you want you can simply buy them from the website. Here's the full list of the adapters / connectors we stock
You can send any that you don’t need back for a refund..
Q: Can I talk to you more about what I need?
A: Sorry, no. Everything we can help you with is in the main guide to adapters
Q: What if what I need isn't in the pack?
A: We stock almost all water filter adpaters / coonnectors and related accessories. If what you need isn't in the pack then it's probably a plumbing standard part. So you’ll need to try your local plumbers. (Water filters and plumbing are on different guages/standards. We only stock water filter accessories).
You can send everything back to us for a full refund less the £5 charge for our post and handling costs.
Get your Adapter Selection Pack Here
Related information
Broken Port / Adapter / Connector? Help Finding Your Replacement
Some General Terms Used for Screw Threads
Replacing Housing Adapters / Ports
Replacing Water Filter Tap Connectors
