Returns/Postage

Yes! If You Decide to Return Your Purchase We Will Pay for Your Postage Costs

If you want to return your filter - for any reason - we promise to refund you for your postage costs.

So you can buy from us in full confidence with both our Money Back Guarantee and safe in the knowledge that you won't be left out of pocket if you decide to send them back.

How to Return Your Order

You must use Royal Mail or Parcelforce tracked service.

We'll refund you up to a maximum of £15 for the return postage cost. (i.e in addition to the product refund)

The cost for Royal Mail should be less than £15

Please use second class and don’t buy their insurance.

Please note we will only pay for the return postage cost for items coming from the UK.

If the courier confirms your return has been delivered, our warehouse team must still verify that the item(s) have been received safely before we can issue your refund - unless you’ve provided us with a proof of return receipt - see more details on this below.

We’re unable to issue a refund until one of these confirmations is in place.

How to speed up your refund.

Once you have sent the unit back simply email us proof e.g. a pic of the Post Office / Royal Mail / Parcelforce Receipt

We might refund you as soon as we get that!

If you didn't pay for your order using Paypal please also email us your email address associated with your Paypal account

Please Note: If you paid was less than £40 please don't worry about sending back your filter.

We’ll only throw it away because of Quality Control issues. (It's a food grade product)

We will refund you without you needing to return. Please email us at mail@uk-water-filters.co.uk

You can simply dispose of the order in your refuse. But if you can please do try to recycle - see our website for details depending on your product https://www.uk-water-filters.co.uk/pages/recycling

Using Your Own Courier?

If you decide to use your own courier, make sure it is all fully tracked and that there won't be any doubt about delivery (which is why we prefer Royal Mail) 

You must send us the full Tracking details (carrier’s website and tracking number) and a clear picture of the receipt. 

Important note: If you choose to return your order using your own courier we will only refund you up to a maximum of £15. 

Note re Large / High Value Products

Some of these large items should not be returned directly to us.

You will need to ask us for the return address.

Please note that large / high value products - defined as those costing more than £100 - must be returned in their original condition or at least in a reasonable i.e. reusable condition.

Some specialised products are not eligible for a money back guarantee. however you would have been already been informed of this at the time of purchase.

Thank you