Skip to content
August Sale... Get up to 25% off!
August Sale... Get up to 25% off!

Returning your order

Cost Free Returns

If you'd like to return your order, it's absolutely no problem at all.

(This assumes your product is eligible — for example, that it's within the 90-day money-back guarantee window.. But don't worry: we may still be happy to help if you're only slightly over the deadline or have genuine special circumstances.)

Is the Reason for return a technical Issue?

If you want to return your water filter because of a technical issue, we can usually solve these easily — and it might save you time and effort sending it back and finding a new one.

In that case, please call us on 020 8761 6611 (+44 for international callers) during UK office hours, or send us a quick email anytime.

But don't worry: If you'd prefer to return your order right away, for a refund or perhaps for an exchange, that's no problem either.

Please email us to ask to initiate the returns and refund process

 

Recently Viewed

    Trustpilot's top-rated water filter supplier

    Well Established

    We are a family run business who value our customers. We've been trading for over twenty five years. So we won't be "here today gone tomorrow". Your Money Back Guarantees and Warranties will be safe.

    Fully Accredited

    Members of Safebuy the leading Consumer Assurance Scheme for online retailers approved under the Trading Standards Institute's Consumer Codes Approval Scheme.

    Repeat Customers

    Many of our clients have been buying filters from us for several years. Over 95% keep coming back to renew their filter because we offer a friendly, helpful service and great value prices. Checkout our TrustPilot reviews.

    We’re Trustworthy

    We have a huge number of great independent testimonials. For example on the Approved Consumer Code Directory for the Trading Standards Institute and on Google Certified Shops.

    Such an improvement over unfiltered water. Losing microplastics, scale, chlorine and all the other nasties that can work their way in is just a bit of piece of mind for me in relation to my kids.
    – Nick Love
    I've had the filter installed for 1 month now and the water tastes loads better and no more smell of chemicals, just clean fresh filtered water I'd say it's the best water I've ever had.
    – Neil Bradfield
    “My filter fits easy and I am happy. We weigh the old filter when it is removed, filled with gunge which never got into our bodies with this filter. It’s quite frightening. My filter is worth every penny!
    – Kathleen Gibson
    Such an improvement over unfiltered water. Losing microplastics, scale, chlorine and all the other nasties that can work their way in is just a bit of piece of mind for me in relation to my kids.
    – Nick Love
    I've had the filter installed for 1 month now and the water tastes loads better and no more smell of chemicals, just clean fresh filtered water I'd say it's the best water I've ever had.
    – Neil Bradfield