Returns/Postage
Returning Your Water Filters / Cost Free Returns
If you would like to return your order, it's absolutely no problem at all.
(This assumes you're within the 90-day money-back guarantee window. If not, please contact us. But don't worry. We might be agreeable if you're only a bit over the deadline or you have genuine special circumstances.)
But first, please note if this is due to a technical issue we can usually solve these easily - and it might save you time and effort.
In this case please call us on 020 8761 6611 (+44 for international) during UK office hours, or shoot us a quick email anytime.
But if you prefer to return your order right away it's no problem.
If you would like to return your order it's absolutely no problem at all.
Please note that before returning your item you may prefer to let us know about any technical issues.
We can usually solve these easily - it might save you time and effort. Please contact us
But if you still prefer to return your order
- Please send us an email
- You’ll then get an email from DPD with full information
- You won’t need to print anything
IMPORTANT NOTE
1) DRY your filter out. Under no circumstances return it wet.
2) Please insert a note into the box with your NAME and POSTCODE printed clearly.
When will you get your refund?
We will refund you within a week or so of return.
(Refunds are usually done on Fridays
Using Your Own Courier?
Please note we do not refund costs of any other couriers.
We will only cover the cost of our own return labels.
If you decide to use your own courier, make sure it is all fully tracked and that there won't be any doubt about delivery.
We cannot refund you until the order is safely back in our warehouse.
Important Notice
All approved refund will be issued exclusively to the original payment method used at the time of purchase.
We are unable to process refunds to alternative accounts, payment methods, or third parties under any circumstances.
