Returns
Returning Your Water Filters
If you would like to return your order, it's absolutely no problem at all.
But first, please note if this is due to a technical issue we can usually solve these easily - and it might save you time and effort.
In this case please call us on 020 8761 6611 (+44 for international) during UK office hours, or shoot us a quick email anytime.
But if you prefer to return your order right away it's no problem.
(Please note this assumes you're within the 90-day money-back guarantee window. If not, please contact us. We might be agreeable if you're only a bit over the deadline or you plead special circumstances)
1) Where to send it:
Please send it to:
UKWF Returns
Units 1-6
Newfield House
Cottam
DN22 0HA
2) What to tell us
Please include a note with your NAME and POSTCODE printed clearly.
IMPORTANT NOTE
DRY the filter out. Under no circumstances return it wet.
3) When will you get your refund?
We will refund you for your water filter plus any postage costs* within a week or so of return (refunds are usually done on Fridays).
4) For returning larger, high value items please use a recorded / tracked service.
You can use Royal Mail. Or parcel2go.com is a good service
*Please note as per our Terms and Conditions we reserve our right to refuse to pay for the postage return of some "special items" eg high value ones (eg over £100) or from outside the UK
Read more about what if there's a problem
IMPORTANT NOTE
No vistors allowed
Unfortunately owing to strict insurance terms we are not allowed to receive any visitors at our premises.
This includes anyone returning an order and/or who wants to talk with us face-to-face or over the door way intercom.
We will not be held liable for any claims resulting from vistors without appointments that have been confirmed in writing.
Any goods left at the main address without prior arrangement confirmed in writing will be left at your own risk.
Please rest assured that we are real people who are responsive and available on the phone and by email. However in these days of "no win no fee" claims our insurance company insists on these terms.
Thank you for your understanding.
