Free Second Class - up to 5 days (90% arrive in 3 days)
First Class - up to 2 days (95% next day delivery)
Free Returns and Money Back Guarantee. Full details
Free Lifetime Support
If you have any problems
... or concerns with your purchase we are here to help.
We are not "here today gone tomorrow" merchants.
A quick look at our Customer Feedback
... and our Money Back Guarantee should help reassure you that we are an honest firm who will give you a first class, long term service.
How to get help
Call our help line on 020 8761 6611 at any time during UK office hours ie 9 am to 6 pm
Or email us for a rapid response.
Our policy is always to get back to you within an hour - or one working day at most.
Returns
In addition to your 3 Year Warranty, if for any reason you change your mind about your purchase within 90 days of receiving the goods, you can return your product for a full and complete refund *
PLUS we will pay for your return postage (UK only)
*This applies to individuals/ consumers using the products in domestic settings. Businesses please see our terms and conditions
Delivery Times
Order before 3 pm on any working day and we guarantee your order will be sent out the same day (not on weekends)
(To be honest we often manage to send them even after 3pm. But we can't promise that).
All prices on the website include delivery charges and VAT except where stated otherwise.
Delivery Charges
Your Standard "Free Delivery Included" is Second Class
This usually takes between 3 to 5 working days ie does not count weekends or Bank Holidays
Pay Extra for First Class
You also have the option at checkout to pay extra for First Class.
This should result in next day working delivery to mainland UK.
BUT please note while 95% do arrive next day this is not guaranteed.
However arrival within two working days is almost certain.
You can see your delivery costs at the checkout stage before you buy.
