Your Money Back Guarantee

Your NINETY DAY Money Back Guarantee

If for any reason you change your mind about your purchase within 90 days of receiving the goods, you can return your product for a full and complete refund. (See the note re. special items below*).

PLUS we will pay for your return postage (UK only - Sorry!) Read more about this

Alternative Dispute Resolution for consumers

How to Return Your Items

Before returning your item you may want to call or email us to tell us about the problem.

Please note this is not so we can quibble with you in any way. Life's too short. We guarantee that if you are not 100% happy we will refund you.

The reason for contacting us is simply because very often the issue is one that can be remedied easily.

For example it is very common for a problem to be solved with a simple tube size adapter. (We would normally send you this for free).

Calling us might save you the time and effort of having to look further afield for a new filter.

Otherwise to claim your refund or exchange simply return the item to us with an explanation note clearly stating your name and address.

You may choose to use a proof of postage service like recorded delivery in case the goods go missing. We reserve the right not to refund if we do not receive the goods. But in the rare cases that things go missing we usually refund you anyway. In our experience 99% of people are honest.

Where to return the item

Our address is below. However first; please note the following:

If you are returning a Reverse Osmosis unit or a Whole of house unit or any other large / high value item (that cost more than £100) you must contact us before hand as these might need to go back directly to the manufacturers - who sent them to you.

Simply contact us and we'll give you the relevant address.

*Special Items

Please note that large / high value items - defined as those costing more than £100 or the (very few) items that are sent direct from another supplier - must be returned in their original condition or at least in a reasonable / re-sellable condition

Due to the health and safety implications and hygenic nature of these water filter products they must be returned unopened(This does not apply to Reverse Osmosis units or Whole of house units - unless you are a business as per below). 

Most special items which have been opened will only be refunded if they prove to be faulty, or damaged. 

Our Money Back Guarantee for special items applies only to individuals NOT businesses. 



UK Water Filters Ltd
Unit D120
Parkhall Industrial Centre
SE21 8DE

UK Water Filters Ltd a Company Limited by Guarantee,
Registered in England, 
Company Number: 05249436,
VAT Reg. No. 863 7634 91


Questions? Call us for friendly advice 
Freephone 0800 009 6611