Shipping/Delivery Info

Fast Shipping / Delivery

(Click here for info on how we pay for your returns)


Order before 3 pm on any working day and we guarantee your order will be sent out the same day.

(To be honest we often manage to send them even after this cut-off time - up till 6pm. But we can't promise that).

All prices on the website include delivery charges and VAT except where stated otherwise.

Your Standard "Free Delivery Included" is Second Class

This usually takes between 3 to 5 working days.

You Can Pay Extra for First Class

You also have the option at checkout to pay extra for First Class packet post. This should result in next day delivery to mainland UK.

However please note this is sent via Royal Mail. They're usually very good but next day is not guaranteed.

Larger Items are Sent by Special Courier

For example, Whole House or Reverse Osmosis Filters

Free delivery for larger items usually takes three to five days.

You can pay extra for Next Day delivery

The couriers are about 97% reliable for next day delivery but as with all these services it is not 100% guaranteed. However arrival in 2 days is almost certain.

The above relates to any order received before 3pm Monday to Friday. Call us to see if we can deliver after these times.

See delivery costs for your product at the checkout stage (ie follow the "Order Now" links - you don't have to buy!)

(Please note all the above delivery times is excluding Sundays and Bank holidays).


We recommend you do not arrange for a plumber or handyman to be on site until you have the water filter in hand. (It's Murphy's Law that while 95% of deliveries come on time if you're waiting for it the filter won't arrive when expected).

Overseas orders 

Delivery times depend on local postal services.

For overseas postal costs  please see the shopping cart for each product (ie follow the "Order Now" links - enter your country in the drop down and you will see the shipping cost in the "Shipping Method" tab).


About Fitting Your New Filter

Most filters are designed for easy installation. No plumber is required.

However if you'd prefer to have it fitted by someone else any local handyman should be able to do the job quickly.

Friendly and free customer support is available during UK office hours.

Replacement filters: we will remind you as and when you should replace the filter. (Usually every 6 months).

Replacing a filter is very easy and will take two or three minutes.