Fast Shipping / Delivery
(Click here for info on how we pay for your returns)
Order before 3 pm on any working day and we guarantee your order will be sent out the same day.
(To be honest we often manage to send them even after this cut-off time - up till 6pm. But we can't promise that).
All prices on the website include delivery charges and VAT except where stated otherwise.
Your standard free delivery option is Second Class packet post. This usually takes between 3 to 5 working days.
You also have the option at checkout to pay extra for First Class packet post. This should result in next day delivery to mainland UK.
However please note this is sent via Royal Mail. They're usually very good but next day is not guaranteed.
Larger items come out by special courier - for example, Whole House or Reverse Osmosis Filters - and usually take two to five days on a free delivery service. You can pay extra for Next Day delivery.
(Please note all the above delivery times is excluding Sundays and Bank holidays).
We guarantee that orders received before 3 pm Monday to Friday are dispatched that day. (We often manage to send them up to 20 minutes after that).
We recommend you do not arrange for a plumber or handyman to be on site until you have the water filter in hand. (It's Murphy's Law that while 95% of deliveries come on time if you're waiting for it the filter won't arrive when expected).
Overseas orders delivery times depend on local postal services. For overseas postal costs please see the shopping cart for each product (ie follow the "Order Now" links - enter your country in the drop down and you will see the shipping cost in the "Shipping Method" tab).
About Fitting Your New Filter
Most filters are designed for easy installation. No plumber is required.
However if you'd prefer to have it fitted by someone else any local handyman should be able to do the job quickly.
Friendly and free customer support is available during UK office hours.
Replacement filters: we will remind you as and when you should replace the filter. (Usually every 6 months).
Replacing a filter is very easy and will take two or three minutes.