Shipping/Delivery Info

Fast Shipping / Delivery

(Click here for info on how we pay for your returns)


Please note that all prices include delivery charges and VAT except where stated.

Your water filter orders are shipped every working day at 3.30 pm by Royal Mail Packet Post. The standard free delivery option is Royal Mail Second Class packet post. This usually takes 2 days.

You have the option to pay a bit extra for First Class packet post. This should result in next day delivery to mainland UK. Larger items come out by special courier - for example, Whole House or Reverse Osmosis Filters - and usually take two days (All the above is Excluding Sundays / Bank holidays).

We guarantee that orders received before 3 pm are dispatched that day. (We often manage to send them up to 20 minutes after that).

We recommend you do not arrange for a plumber or handyman to be on site until you have the water filter in hand. (It's Murphy's Law that while 95% of deliveries come on time if you're waiting for it the filter won't arrive when expected).

Overseas orders delivery times depend on local postal services. For overseas postal costs  please see the shopping cart for each product (ie follow the "Order Now" links - enter your country in the drop down and you will see the shipping cost in the "Shipping Method" tab).


About Fitting Your New Filter

Most filters are designed for easy installation. No plumber is required.

However if you'd prefer to have it fitted by someone else any local handyman should be able to do the job quickly.

Friendly and free customer support is available during UK office hours.

Replacement filters: we will remind you as and when you should replace the filter. (Usually every 6 months).

Replacing a filter is very easy and will take two or three minutes.