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Reverse Osmosis Pumped – Installation and Maintenance Instructions

Reverse Osmosis – Installation and Maintenance Instructions

Units: RO-PMPA · RO-DEN-PMP · RO-HP-PMP

Note about using a plumber: This system is designed for DIY installation, so no plumber is required. It will probably take you between 60 and 90 minutes. If you want someone to do it for you, a reasonably skilled handyman can do it – i.e. you don't need to pay plumber rates.

Difficult parts: Besides drilling a small hole in your countertop for your new filtered water tap, the only challenge you might face is if you don't have a suitable place on your under-sink trap to attach the Drain Saddle Clamp (see Step 4). In this case you can simply put in a longer trap – a fairly simple job which you could do yourself.

Before You Start

ONE: Carefully read through these instructions. Note the Flow Diagram in the System Maintenance section.

TWO: You need to be able to connect the system to a 100–240v AC power supply but don't plug in until the system has been fully installed.

THREE: Tools you will need

  1. A normal electric drill with a 12mm drill bit and a 4mm drill bit (for Steps 4 and 5).
  2. A spanner or pliers.
  3. Stanley knife or scissors for cutting tubes. (Always ensure the tube ends are cut square.)
  4. A cross / flat screwdriver (for Step 1) plus rawlplugs and screws (if attaching the bracket to the wall).

FOUR: We recommend you plan the layout / location of each major part of your new system, i.e. the main Reverse Osmosis unit and the tank. Ideally at least the former needs to be under your sink, close to the tap and Drain Clamp – see Step 4 below. Your tank should be close as well, but if you have enough tube it can be positioned several feet away. You can use a standard plug extension for the power supply.

Major Tips

In case you wish to remove any tubing: press the white collet ring IN while pulling the tube OUT. (There's a video at UK-Water-Filters.co.uk – see Help / Video Guides / How to remove your tubing from a Push Fit Connector.)

Please note the MARKS we refer to in the images. These are summarised in the Flow Diagram below.

In addition, there are small label guides, e.g. behind the top bracket, that show which colour tube goes where.

Caution:

  • This system is designed to treat cold water only. Water temperature must not exceed 45°C.
  • Do not install the system outdoors.
  • Do not place the unit in direct sunshine.

Installation Procedure

Reverse osmosis unit with labelled parts: membrane, filters 1 to 5, pump, high and low pressure switches, backward wash valve, adapter, steel panel and filter cover
The main Reverse Osmosis unit

Step 1: Assemble the Main Unit

The top horizontal filters (Filters 1 and 2 and the membrane) should already be attached.

Attach the three lower housing chambers to the main header unit. The filters for these (i.e. Filters 3, 4 and 5) will already be inside the lower housing chambers.

Screw the lower housing chambers onto their header. Note that Filter 3 looks different to the other two (it's marked as a 5 micron polypropylene sediment filter – 5 μm PP Filter). It needs to screw up onto the first header section on the inlet side, where it's marked “BLUE TUBE”.

Step 2: Position the Reverse Osmosis Unit

2a) This is the main unit that you have just added Filters 1 and 2 to. It should be installed upright against a vertical surface in a position which allows for the filters and membrane to be replaced periodically.

Ideally it should be positioned close to the faucet / tap, which you will be positioning later (see Step 5 below), to maximise the flow rate of pure water. So the likely position will be under your sink.

2b) Using the fixing bracket as a template, mark the position of the fixing screws.

Note: You must leave 40mm of space below the lower filter housings to allow for filter changes. Now drill, insert rawlplugs and fit the screws. (If you do not have space to wall-mount the unit, it will stand on its own.)

Step 3: Connect the Saddle Valve – see Image 2

QR code linking to the saddle valve video guide

A video guide is available for this. Use your mobile camera on this QR code to open the video, or find it at UK-Water-Filters.co.uk – see Help / Video Guides / How to connect a water filter Saddle Valve to the water supply.

Image 2: saddle valve clamped onto a copper pipe, showing the bottom nut (i) and the T bar tap (ii)
Image 2 – Saddle valve

3a) Identify the mains cold water pipe, using a section that is straight and free from paint, scratches or dents. Position the clamp onto the copper pipe. Tip: make sure the PIN underneath is fully withdrawn / invisible – by turning (ii) – so the clamp sits snugly on the pipe.

Caution: This saddle valve is designed to fit hard copper pipes only. Do not use on plastic pipes or soft copper pipes, i.e. the final stretch (usually several inches long) of soft copper pipe that might lead directly into the tap tail. (This is because the pin might dent the soft copper before it pierces, creating a larger hole / small leak.)

3b) To connect the saddle valve to the cold water pipe: finger-tighten the clamp by turning the bottom nut (i). Then tighten properly with a spanner.

NB: Do not over-tighten, but make sure it is fixed very firmly. One or two spanner turns after “finger tight” should do. Do not split your pipe! The aim here is simply to make the saddle valve immovable on the pipe.

3c) Once the saddle clamp is secured firmly on the pipe, turn the T bar tap (see ii) on the saddle clamp clockwise until it stops turning. (This action will pierce the pipe with a metal pin – invisibly.) Turn the T bar tap all the way down.

Note: Turning the T bar tap all the way back will allow the water to flow. But only do this later, when you are ready to ‘start up’ the system.

Step 4: Drain Clamp – see Image 3

4a) The Drain Clamp (see i) should be fitted above the sink trap (i.e. the pipe loop under the sink), or onto a washing machine stand pipe. Be sure to comply with local plumbing codes.

4b) Choose your spot, making sure there will be enough room for the Drain Clamp to fit together tightly around the pipe.

Image 3: drain clamp halves (i) fitted around the waste pipe above the trap over the drill hole, secured with bolts (ii)
Image 3 – Drain clamp

4c) Now drill a 4mm hole in the 1.5″ plastic waste pipe. Then align the hole through the drain clamp (i) using a nail. Tighten the mounting bolts (see ii) firmly.

4d) Measure and cut enough yellow tube to reach from this Drain Clamp to the waste water outlet in the Flow Diagram below.

4e) Then push the tube end into the thread hole on the Drain Clamp.

Step 5: Faucet / Tap – see Image 4

5a) Select the position of the tap on your counter or sink unit.

Tip 1: Ensure you have room underneath to connect the filter to the bottom of the tap. Now drill a 12mm hole.

Tip 2: Use a smaller drill bit first to make a “pilot hole”.

5b) Measure and cut enough RED TUBING to go from your tap to the main RO unit.

Image 4: exploded view of the tap and tap tail with washers i and ii above the counter, and washers iii, iv and nut v below
Image 4 – Faucet / tap

5c) Insert the tap through the hole, first making sure the countertop washers are fitted to the top of the tap tail. These are (in order from top to bottom):

  • Large Chrome Washer – see (i). This might have a blue removable film on it, which you can simply peel off.
  • Large / Thin Washer – see (ii). Note 5g below.

5d) Having inserted the tap tail through the hole, now secure the tap using the remaining undercounter washers / parts. These are (in order from top to bottom):

  • Hard Washer – see (iii)
  • Optional Washer – see (iv)
  • Screw Thread Nut – see (v)

(Ignore the shape of (v) and the tube below. These are in case you have an old-style tap.)

5e) Connect the Quick Fit Connector to the bottom of the tap tail – see Image 5. This push-fits onto the tap tail. Pull it to check it's secured.

5f) Connect the RED TUBING to the Quick Fit Connector. The tubing push-fits into the other end. Pull it to check it's secured.

5g) Note: if the Quick Fit Connector is already connected to the bottom of the tap, you can remove it by pushing in the collet / small ring that the tap tail goes into, while pulling out the tap tail. Doing this releases the connector.

Image 5: quick fit connector attached to the bottom of the tap tail
Image 5 – Quick Fit Connector

Start Up Procedure

Once all the tubes are tightly connected, open the Saddle Valve by turning the T bar tap a few turns back (see Step 3 above). This will allow the water to flow. Tip: it's a good idea to turn the T bar tap fully in and out 2 or 3 times to make sure the hole in the pipe is fully open. Now check everywhere for leaks.

Ensure the valve you attached to the top of the storage tank is open (i.e. the lever is in line with the tubing), while making sure the faucet / tap is OFF.

Plug in the booster pump to a 100–240v AC power supply.

Note: It might take one or two hours to fill up the storage tank. While the tank is filling you will hear rejected water trickling out of the drain clamp into the waste. This is normal. It will stop once the tank is full (and will start again any time the tank is filling, i.e. replacing any water drawn from it).

Caution: a new system must be flushed out before use. Discard all the water made in the first two tank fills.

To empty the tank: Close off the water supply to the system using the Saddle Valve or the Quick Connect in-line shut-off. Leave the faucet / tap open until the storage tank drains. Then open up the water supply again to refill the tank and repeat the process.

System Maintenance

It is very important to follow the maintenance schedule to ensure optimum performance. Change consumables as follows (we will send you reminders):

Consumable Change
Pre filters Up to every six months
Post filters Up to every six months
Membrane Every 1 to 3 years (dependent upon feed water quality)

Flow Diagram

Flow diagram: water supply via the 3-channel interface and blue tube to the low pressure switch, solenoid valve, pump and filters, then to the pressure tank, gooseneck faucet via red tube, and waste outlet via yellow tube, flow restrictor and backward wash valve
Flow diagram – which tube goes where

Troubleshooting

If the unit beeps / alarms

These are the most likely reasons:

  • When the pure water TDS meter exceeds 50PPM, it will alarm. Solution: you need a new membrane (code MEM-RO).
  • When the inlet water pressure is less than 0.3MPa, or there is a lack of water. Solution: check your incoming water supply is sufficient.
  • If the display box fails, it will also alarm.

In addition, see the detailed table below.

Observations Possible causes Solutions
Not working No power supply Check the power supply
No water or low water pressure Check the water pressure
High pressure switch malfunction Turn on the water supply and check the impedance
Low pressure switch malfunction Release the pressure and check the impedance
Adaptor broke down Measure the voltage output
Pump is working, but no water output Pump malfunction Measure the water output pressure
Water-in magnetic valve broke down Replace the magnetic valve
Filters blockage Replace the filters
Single-direction valve blockage Replace the single-direction valve
RO membrane blockage Wash the RO membrane
Pressure is full, but no water out Pressure leakage for the tank Refill the pressure tank. Empty tank is 0.05–0.07MPa
Postposition carbon blockage Replace the postposition carbon
Pump pressure under 0.3MPa Measure the water output pressure
Cannot be off when high pressure Replace the high voltage switch
Machine stopped, but waste continues to flow out Water-in magnetic valve broke down Replace the water-in magnetic valve
Single-direction valve malfunction Replace the single-direction valve
Machine repeats to be on/off when water is full Single-direction valve malfunction Replace the single-direction valve
High pressure switch malfunction Replace the high pressure switch
Pressure leakage in the system Check whether water leakage after it
Low purified water output or no water out Filters blockage Replace the filters
RO membrane blockage Wash the RO membrane
Water-in magnetic valve broke down Replace the magnetic valve
Single-direction valve blockage Replace the single-direction valve
Postposition carbon blockage Replace the postposition carbon
Under pressure of pump Measure the water output pressure

Specifications

Rating voltage AC 100–240V, 50/60Hz
Rating power 28.8W
Water pressure 0.03–0.6MPa
Working pressure RO purifier ≤0.6MPa
Water supply temperature 4–45°C
Water supply TDS (maximum) ≤1000PPM
Daily purified water output 50 gallon (189L)
Pressure tank capacity 3.2 gallon
Washing mode Manual washing
Anti-electricity shock grade Grade II
Required water supply standard Municipal water supply

Display Monitor Codes

TDS Display Controller

TDS display controller panel labelled Water Auto-Flusher, with a digital readout and indicator lights for Work, Flush, Full, Lack and Check
The display panel

Function description

Light Working status
Flush
  1. The power indicator light comes on when the machine is turned on, and it flushes automatically for 30 seconds.
  2. After 4 hours of cumulative water production, if there is no flushing in the middle, it will automatically flush for 18 seconds.
  3. After exiting from the water shortage program, it will automatically flush for 5 seconds.
  4. The lower two digits of the small digital tube display the remaining backwash time, and the clock symbol flashes once a second.
  5. Press the strong flush button to force flush for 30 seconds.

(The high-pressure pump works, the water inlet valve opens, and the flushing valve opens.)

Work
  1. When the high-pressure switch detects that the water pressure in the water storage bucket is lower than the set value, the pure water machine enters the water production process.
  2. The lower two digits of the small digital tube display the current TDS value. The upper limit of TDS is 100PPM. If it exceeds 100PPM, 100 and the OVR symbol will flash alternately.
  3. If the probe and computer board have been paired and corrected, please do not use them cross-wise.
  4. TDS measurement is a process that is susceptible to interference, so please install the probe into the pipeline for measurement, otherwise the accuracy will be affected. If you have any questions, please contact us by phone.
  5. Bubbles in the pipeline will also affect the accuracy of TDS. Please pay attention to the exhaust when you first use it.

(The high-pressure pump is working, the water inlet valve is open, and the flushing valve is closed.)

Full
  1. When the high-pressure switch detects that the water pressure in the water storage bucket reaches the set value, the pure water machine enters the water full process.
  2. Displays the last measured TDS value at the time of water production or flushing. The TDS value is not measured when the water is full.

(The high-pressure pump stops, the water inlet valve closes, and the flushing valve closes.)

Lack
  1. When the low-pressure switch detects that the raw water pressure is lower than the set value, the pure water machine enters the water shortage program and the buzzer sounds.
  2. The TDS value is not measured or displayed.

(The high-pressure pump stops, the water inlet valve closes, and the flushing valve closes.)

Check
  1. If there is no water in the middle of 12 consecutive hours of water production, it means that the pure water machine is malfunctioning and it has entered the maintenance procedure, prompting the user to contact after-sales service. The buzzer beeps rapidly.
  2. The TDS value is not measured or displayed.

(The high-pressure pump stops, the water inlet valve closes, and the flushing valve closes.)

Solutions

1) Check the water inlet valve, i.e. the Saddle Valve, is fully open.

Turn the T bar tap on the saddle clamp clockwise until it stops turning. (This will ensure the pin has made a true piercing in the copper pipe.) Turn the tap all the way down.

Then turn the T bar tap a few turns back (anti-clockwise) to allow the water to flow.

Photo of the saddle valve fitted on a copper pipe with blue tubing attached

2) Make sure the in-line shut-off valve on the blue tubing is in the open position. The blue lever should be in line with the blue tubing when open. Turn the blue lever 90 degrees (it will only turn one way).

3) If the problem persists, you can connect the two yellow wires at the low pressure switch to eliminate the function of the water shortage alarm.

However, if you do this the pump will always remain on and won't stop automatically, so make sure to switch off at the plug when not in use to prevent it heating up.

This is a last resort. Before trying this – in case there was a problem when fitting the saddle valve – you can request a new saddle valve to fit to a fresh section of copper pipe, leaving the existing saddle valve attached to the copper pipe in the closed-off position.

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