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Join over 30,000 delighted customers
Join over 30,000 delighted customers

What if There's a Problem

Any Problem? No Problem.

If you have any type of problem or concern with your purchase we are here to help.

We are not here today gone tomorrow merchants. A quick look at our Customer Feedback and our Money Back Guarantee should help reassure you that we are an honest firm who will give you a first class, long term service.

If there is any problem at all with your order or anything else you would like help with please call our help line on 020 8761 6611 at any time during UK office hours ie 9 am to 6 pm

Or contact us for a rapid response.

Our policy is always to get back to you within an hour - or one working day at most.


Read more on Why You Can Trust Us

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    Over 8,000 reasons to buy from us

    Trustpilot
    Well Established

    We are a family run business who value our customers. We've been trading for over twenty five years. So we won't be "here today gone tomorrow". Your Money Back Guarantees and Warranties will be safe.

    Fully Accredited

    Members of Safebuy the leading Consumer Assurance Scheme for online retailers approved under the Trading Standards Institute's Consumer Codes Approval Scheme.

    Repeat Customers

    Many of our clients have been buying filters from us for several years. Over 95% keep coming back to renew their filter because we offer a friendly, helpful service and great value prices. Checkout our TrustPilot reviews.

    We’re Trustworthy

    We have a huge number of great independent testimonials. For example on the Approved Consumer Code Directory for the Trading Standards Institute and on Google Certified Shops.

    Such an improvement over unfiltered water. Losing microplastics, scale, chlorine and all the other nasties that can work their way in is just a bit of piece of mind for me in relation to my kids.
    – Nick Love
    I've had the filter installed for 1 month now and the water tastes loads better and no more smell of chemicals, just clean fresh filtered water I'd say it's the best water I've ever had.
    – Neil Bradfield
    “My filter fits easy and I am happy. We weigh the old filter when it is removed, filled with gunge which never got into our bodies with this filter. It’s quite frightening. My filter is worth every penny!
    – Kathleen Gibson
    Such an improvement over unfiltered water. Losing microplastics, scale, chlorine and all the other nasties that can work their way in is just a bit of piece of mind for me in relation to my kids.
    – Nick Love
    I've had the filter installed for 1 month now and the water tastes loads better and no more smell of chemicals, just clean fresh filtered water I'd say it's the best water I've ever had.
    – Neil Bradfield