Troubleshooting Reverse Osmosis | Bad Taste / Smells
Solving Reverse Osmosis Water Filter Issues
Bad Taste / Smells
First check the unit has been installed correctly:
For standard RO-UKWF check this video https://www.youtube.com/watch?v=naPWgTt5b68
For pumped RO’s check the flow diagram in the original instructions.
If you’re happy everything looks OK then…please see these simple checks below)
POSSIBLE CAUSE A
We recommend flushing the filters if the unit hasn't been used for a few days or more, if the water tastes or smells unusual after standing, straight after a filter or membrane change, or as part of routine periodic maintenance.
To do this empty the storage tank at least twice and let the tank refill for a third time before trying the water again
With the pumped reverse osmosis system force flush the unit: press and hold the flush button firmly for 30 seconds. The pump will start, the water inlet valve will open, and the flushing valve will open. Then empty the tank at least twice then let the tank refill for a third time before trying the water again
POSSIBLE CAUSE B
Check your drain clamp connection.
This should be sited above the U-bend. (The U-bend catches the gases from your drains so they don’t smell out your kitchen.)
If your drain clamp connection is sited after / beyond the U-bend then gas and smells can rise from the drain into the filter.
Solution: relocate drain clamp connection to above U-bend.
POSSIBLE CAUSE C
Old filters need replacing. Are the filters past their use by date?
(The relevant product code for each filter will be on the housing. Use our Search tool with the product code (these will be on the relevant filter system housing.)
POSSIBLE CAUSE D
Bacteria build up in your tank
EITHER
1) Sterilse / sanitise your tank. Here’s how: https://www.uk-water-filters.co.uk/pages/how-to-sanitise-your-reverse-osmosis
2) And change ALL the filters (The relevant product code for each filter will be on the housing. Search with the code to get these on our website https://www.uk-water-filters.co.uk )
OR
Buy a new tank
Please note; none of these simple checks / actions require any expertise.
If you cannot do them yourself, you could ask a local handyperson.
Our service does not include site based support.
Our support is online only. The quickest way to get a response is to EMAIL us.
Please use photos or videos where possible, to save time.
Thank you
